At VYMA Beauty, your trust matters to us. We take care to ensure that every order reaches you in good condition. If your order arrives damaged, defective, tampered with, or contains the wrong product, please contact us for assistance.
Eligibility for Returns
- ✦Report any damaged, defective, incorrect or tampered delivery within 48 hours of receiving your order.
- ✦Email hello@vymabeauty.com with your order number, a description of the issue, and clear photographs or an unboxing video, where available.
- ✦Keep the product, packaging and invoice until your request has been reviewed.
- ✦Opened or used skincare products and products damaged through misuse or improper storage are generally not eligible for return, except where applicable law requires otherwise.
Non-Returnable Products
For hygiene and product-safety reasons, we generally do not accept returns for change of mind, incorrect selection, or dissatisfaction with results, particularly for opened or used skincare products. This does not limit any rights available under applicable consumer law.
Because our formulations are crafted with sterile, active Korean-inspired botanicals, opened jars and bottles cannot be restocked once seal is broken.
Refunds and Replacements
Once your claim is reviewed and approved, VYMA may arrange a replacement or refund, depending on the circumstances and applicable requirements.
Approved refunds for prepaid orders will be processed to the original payment method. The time taken for the amount to appear in your account may depend on your bank or payment provider.
How to Request a Return
Email hello@vymabeauty.com with the subject line “Return/Refund Request – Order [Order Number]”.
Our team will review your request and provide the next steps.
We reserve the right to verify claims before approving a return, replacement or refund, subject to applicable law.
Customer Support
For order-related queries, delivery issues, product information, returns or refunds, please email us with your order number and relevant details.